Trips

If I need to cancel my trip, is there a way to get my money back?

Sheri Griffith Expeditions maintains a no‑refund policy. Because each trip has a limited number of seats, your reservation holds space that cannot easily be filled by another guest. For this reason, all payments are non‑refundable, and this applies in every circumstance.

To protect your travel investment, we strongly recommend purchasing Travel Insurance. Travel Insurance Select provides detailed information about coverage options, and we encourage you to review their plans before your trip. For more information about travel insurance, click here.

If you are unable to participate in your scheduled trip but would like to transfer your reservation to the following year, you may do so for a $300 per‑participant transfer fee, provided the change is made at least three weeks prior to your departure date.

How do I book a trip?

Booking your adventure is simple. The quickest way is to click the “book online” button on your trip page or at the top of our website. If you prefer personal assistance, our team is always happy to help, just give us a call at 800‑332‑2439.

How much money do I have to put down to secure my seat? What is the payment policy?

For 1‑day trips, full payment is required at the time of booking.
For multiday trips, a non‑refundable 20% deposit is due when you make your reservation, with the remaining balance due 45 days before departure.

After your reservation is confirmed, you’ll receive a reservation packet that includes your packing list, travel tips, travel insurance information, a beverage request form, and a guest registration form. Please complete the guest registration form and return it promptly so we can prepare for your trip.

Is it possible for my trip to be changed or canceled?

We make every effort to operate each trip as planned. However, we reserve the right to adjust the itinerary or cancel a trip if necessary due to circumstances beyond our control, including weather conditions, water levels, insufficient reservations, changes in international relations, or other unforeseen factors.

If a cancellation becomes necessary, all payments you have made will be refunded. Our financial liability is limited to the amount you have paid to Sheri Griffith Expeditions and does not extend to additional expenses incurred by trip participants.

Do I have to go to the River Trip Orientation? When and where will it be held?

On the evening before your trip, we meet at our office (2231 South Highway 191) at 5 pm (MDT) in Moab for a brief pre‑trip orientation. During this meeting, you’ll learn what to expect on your adventure, receive your dry bags, complete the required Assumption of Risk forms, and have an opportunity to ask any final questions.

If you are unable to attend the orientation, please let us know in advance so we can make alternate arrangements.

What do we drink on our trip? What beverages are allowed on the river?

If you’d like to bring personal beverages, such as soda, beer, wine, or other favorites, you’re welcome to bring them on the morning of departure. We’ll store them in our iced coolers for you.

During the trip, we provide a selection of beverages including sodas, water, lemonade and Gatorade mixes, as well as tea, juice, and coffee each morning.

Should I tip my guides?

Guests often ask about gratuities and what amount is appropriate. If you feel your guides have provided an exceptional experience, you are welcome to leave a gratuity with the Trip Leader, who will distribute it among the crew. While completely optional, a general guideline is 15%–20% of the trip cost.

If you plan to tip, please bring cash, a personal check, or ask your Trip Leader for Venmo information—ATMs are hard to find in the backcountry! Checks should be made out directly to the Trip Leader, not to Sheri Griffith Expeditions.

Please note: We are unable to accept credit card gratuities while on the river. If you would like to tip using a credit card, please call our office to complete your transaction.

What physical condition do I need to be in for this trip?

If you’re in reasonably good health and have an adventurous spirit, you should have no trouble enjoying our trips. You don’t need to be an athlete to participate in a river expedition, but please be aware that we are several hours from the nearest medical facility while on the river.

If you take medication, please bring an adequate supply and inform your guide about what you’re taking. When you meet your guide, discreetly share any medical conditions or concerns, including allergies such as bee stings.

Each guide carries a first‑aid kit and may need to know if certain medications require special storage. Understanding any health considerations also helps us plan daily activities appropriately.

Pregnant guests and anyone with heart conditions should obtain their physician’s approval before joining a river trip.

What risks am I facing when I go on my trip?

Sheri Griffith Expeditions has maintained an excellent safety record since 1971. However, participation in any outdoor adventure involves inherent risks, and guests should understand that accidents or illnesses may occur. While our guides are trained professionals and we take all reasonable precautions, we cannot guarantee your safety. Each participant is responsible for exercising sound judgment and remaining attentive during all activities.

Environmental conditions, including water levels, weather, and other natural elements, are determined by forces beyond our control and contribute to the risks associated with rafting and camping. Prior to departure, all guests will be required to sign an Assumption of Risk and Release Form acknowledging these conditions. Sheri Griffith Expeditions assumes no responsibility for injuries, loss of personal belongings, or additional time or expenses incurred by trip members.

We strongly recommend purchasing Travel Insurance, which can help protect your travel investment, provide coverage for unexpected medical situations, and offer reimbursement should you need to cancel your trip.

I’m unsure of what to do with my vehicle, and I don’t want to lose my keys and other valuables on the river, what can I do?

You are welcome to leave your vehicle parked at our office during your trip. We have a gated parking, as well as a safe room for luggage and valuables while you are on the river.

FAQs